Does RealCare Baby Adjust for Daylight Saving Time?

By Nate Schlieve, Realityworks Product Support Technician

Daylight Saving Time begins on March 12th, and many might be wondering “Does RealCare Baby adjust for DST?” The answer is no, during the simulation Baby will not adjust to Daylight Saving Time. If you have a specific Quiet Time for Sunday the 12th, you will want to adjust the time and possibly the length of the quiet time. Let’s say you need a Quiet Time to begin at noon on Sunday. When it is noon in real time, Baby thinks it is 11 am, so you will need to set your Quiet Time to begin at 11 am.

Once the simulation has ended you may ask yourself, “how do I adjust Baby so it is on real time?” The answer is, you do not have to make any adjustments. RealCare Baby takes the time from your Control Center, and your Control Center takes the time from the clock in your computer. As long as your computer has adjusted to DST (most computers do), then your Babies will be on the correct time when you program the next simulation. Double check the clock in your computer after March 12th, if it is on the correct time, the Babies will also be on the correct time.

Visit our RealCare Baby Product Support Page for Videos, Guides, FAQs and Troubleshooting Documents to help you manage your RealCare Program!

Tips for Programming Quiet Times for RealCare Baby® 3

By Nate Schlieve, Realityworks Product Support Technician

Quiet Times are a function that allows the instructor to set a specific time during a simulation where the RealCare Baby will not ask for any care. This is a discretionary function, and does not have to be used unless the instructor feels there is an event that warrants a Quiet Time. Here are some tips when setting the Quiet Times.

  1. Quiet Times can only be used up to three times during a simulation, and each Quiet Time has a maximum of 12 hours each. There is no way to increase the number of Quiet Times or increase the total hours of Quiet Times. So, if you use the Quiet Times, use them wisely.
  2. Quiet Times cannot be programmed at the same time a simulation begins. So if you set a simulation to start at 3 pm, you need to program the Quiet Time to begin at 4 pm.
  3. If programming an evening Quiet Time that will begin any time after midnight, be sure to set the Quiet Time to begin the following day. Example: if you have a simulation beginning on Friday, at 5 pm and you want the Quiet Time to begin at 1 am, you have to set the Quiet Time to begin on Saturday at 1 am. Remember, Friday ends at midnight.
  4. On rare occasions we have encountered instructors who use Quiet Times and Day Care during the same simulation. If you put the Baby into Day Care mode in the morning, but have an afternoon Quiet Time, you must end the Day Care BEFORE the Quiet Time starts. Example: Let’s say the students bring the Baby to you in the morning and you turn on the Day Care mode, but there is a 3 pm Quiet Time. You MUST end the Day Care BEFORE 2:59 pm. If you end the Day Care any time after 3 pm, you will also stop the Day Care.
  5. Finally, remind the students that in a Quiet Time the Baby will not ask for care, but the Baby WILL cry if mishandled (head supports, rough handling, shaken baby, wrong position). Quiet Time does not mean totally quiet; students are still responsible for how they handle Baby in a Quiet Time.

Full details on Quiet Time and Day Care modes can be found in the RealCare® Control Center Software Help Guide

For more RealCare Baby product support, including videos and FAQs check out our product support page.

Adjusting the RealCare® Baby Grading Scale

By Nate Schlieve, Realityworks Product Support Technician

  • Do you feel that you to make adjustments to the points taken off for each mishandle event?
  • Do you think that points should be reduced or increased to better reflect what you feel is appropriate for your grading scale?
  • Did you know that you can change the points taken off for each mishandle event?

We can help! Just follow these four easy steps…

  1. First, go to any class folder, select any report and click “View”
  2. On the view report screen, click where it says “Edit Rubric”
  3. A new window will open and in there you can increase or decrease points for each mishandle event
  4. Click “OK” and all reports, past-present-future will now reflect the new point system

For more product support tips make sure to check out our Product Support Page and our Pinterest Board too!

Is RealCare® Baby Recognizing ID Tags?

By Nate Schlieve, Realityworks Product Support Technician

Ever have students who have just completed a full simulation mention that their Baby was not accepting the ID very well? Before running a test or a demonstration you can look at the student’s report and verify if there was an ID problem or not.

Start by looking at the Performance Overview box. There is more to this box than just the Performance Overview percentage.

img1 Look at the Proper Care section of the Performance Overview. This section is very important because it provides you with an idea of how attentive the participant was with the Baby. The Proper Care percentage is calculated by dividing the number of care events the participant properly responded to (left side) from the total number of requested care events (right side).img2

If you look at just the Proper Care section alone, you can tell the participant gave excellent care. You can also tell from the Proper Care box that we have a very attentive student by looking at the total number of times the ID was recognized against the total number of requested care events. In the example above the Baby requested 103 care events and the ID was recognized 109 times. The Baby will respond to the ID whenever the Baby is crying for a care event, fussy event, or mishandle event. If the total number of times the ID is recognized is greater or equal to the total number of requested care events it is an indication that any time the Baby cried for care the student was there to respond. It also indicates that the Baby is responding just fine to their ID.

To see guides, videos, FAQs and troubleshooting with RealCare Baby, visit our support page: http://www.realityworks.com/support/realcare-baby/

 

Mac Users: Follow These Steps to Update RealCare® Control Center Software

By Nate Schlieve, Realityworks Product Support Technician

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Updated RealCare® Control Center Software is vital for RealCare Baby® infant simulator users. After all, without the software users are unable to program Babies, customize individual simulations, track care events or receive simulation reports.

Occasionally, Mac users will encounter this error when updating or installing Control Center Software:

screenshot1
This occurs because of a security feature on most Mac computers. The feature prevents apps and programs from being installed unless they are from the Mac App Store. The good news is that you can turn this feature off in order to update or install your software!

Prerequisites
• You must be at your computer
• The Control Center installer must be in your download folder

Steps to Perform
To turn off GateKeeper:

  1.  Open “System Preferences” from the Apple menu
  2. Choose “Security & Privacy” and then click the “General” tab, followed by clicking the lock icon in the bottom left corner to unlock the setting
    • If the lock cannot be clicked, you will need to contact your Network Administrator
  3. Look for “Allow applications downloaded from:” and choose “Anywhere”screenshot2
  4. Accept the security warning and allow
  5. Try reopening the Control Center Software installer
    • It is possible you may have to do this step again when you install the serial driver

Additional Product Support resources like video tutorials, documentation, webinars and FAQs can be found in our online Product Support Center. If you need further support, contact our Product Support Team by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com.

From our Product Support Team: 3 Steps to Transferring RealCare Baby® Report Data to a New Computer

By Nate Schlieve, Realityworks Product Support Technician

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Switching computers in time for the new school year? Follow these 3 steps to transfer old RealCare Baby® simulation reports to your new computer!

Step 1: Locate the data file that contains all the information needed to restore your RealCare® Control Center Software settings, Babies and Baby Report Data you’ve previously been using.

  • On a PC (prior to Vista):

C:\Documents and Settings\All Users\Application Data\Realityworks\Control Center

  • On a PC with Vista:

C:\Program Data\Realityworks\Control Center

(Please note that it is Program Data, NOT Program Files)

  • On a PC (Windows 7 and 8.1):

C:\Program Data\Realityworks\Control Center

  • On a Mac OS:

hd/users/{your user name}/documents/realityworks/control center

In all cases, you are looking for a file called data.

Step 2: Save the data file onto a jump drive or a specific folder on your computer network, like a temporary folder.

Step 3: On your new computer, retrieve the data file and re-save it to the original path location.

If needed, share these steps with your IT technician to transfer old simulation reports to your new computer.

Additional Product Support resources like video tutorials, documentation, webinars and FAQs can be found in our online Product Support Center. If you need further support, contact our Product Support Team by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com.

From our Product Support Team: RealCare Baby® Summer Storage Tips

By Nate Schlieve, Realityworks Product Support Technician

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It is that time of year when most RealCare Baby® infant simulators are put away for a well-deserved rest. Before storing the Babies for the summer, there are a few steps that you may want to follow.

Give the Babies one final full charge.

  • The batteries will gradually drain out on their own. Do not be surprised if the Babies start to make a popping sound while in storage. This is an indicator that the batteries are giving off their final amount of charge. Don’t worry; this is normal and the popping sound can last for a few days.
  • If the Babies are going to be in storage for longer than 3 months without any use, charge the Baby again in September.
  • You can follow along with the “RCB Battery Maintenance” instructions here.

Wash the clothing and clean the Baby.

  • Get great cleaning tips here.

Place the Babies in a plastic bag to protect the vinyl.

  • Be sure the bag does not have any print that can bleed onto the vinyl

Store the Babies in a cool, dry place.

  • If the Babies are stored in a hot environment, remove the Babies from storage when you are ready to use them again, but wait about 24 hours to allow the Babies to adjust to the room temperature before you plug them into a charger.

Additional Product Support resources like video tutorials, documentation, webinars and FAQs can be found in our online Product Support Center. If you need further support, contact our Product Support Team by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com.

RealCare Baby Program Tips & Tricks

We recently hosted a webinar, ‘Tips & Tricks for your RealCare Program’ presented by customers that have been successfully running programs for several years. The presenters covered 25 tips in 30 minutes. We learned a lot from them and we hope the several attendees did too!

Did you miss it – you can watch a recording to catch their great ideas:
webinar

Melissa Priester from was featured on the webinar and discussed the guidelines she uses for grading the RealCare Baby project. She created a form that has activities for her students and grades them for completion. Download a copy of her grade form here:

http://www.realityworks.com/documents/resources/realcare-grade-sheet.pdf
formDo you have tools you have created that make your program a success? Share them here!

Keep your Babies looking like new with these RealCare Baby cleaning tips [Free download]

By Nate Schlieve, Realityworks Product Support Technician

Anyone who has ever sent RealCare Baby out for a simulation experience knows that eventually, Baby is going to need to be washed. But what are the best ways to safely and effectively clean RealCare Baby infant simulators?

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To wash Baby’s clothing, use cold water and ensure the washer is set to a gentle cycle. You can tumble dry the clothing on a low cycle, but we recommend line drying or air fluffing to reduce wear and tear.

To remove dirt stains from Baby’s vinyl, we recommend the following commercially available cleaning products:

  • Goop® hand cleaner with pumice
  • GoJo® orange pumice hand cleaner
  • Clean® Magic Eraser
  • Acne cream
  • Baking soda
  • Soft Scrub® cleanser without bleach
  • Oxi Clean®
  • Mild dish soap
  • All-purpose cleaner
  • Rubbing alcohol

To remove ink stains from Baby’s vinyl:

  • Place a small amount of Clearasil Acne Cream (10% Benzyl Peroxide) on the stained area, then leave Baby in direct sunlight for 1-3 days. Wash stained areas with a combination of Goop or GoJo and water.

Please note that removing ink stains from Baby’s vinyl has proved to be much more difficult than removing dirt stains.

For a complete list of cleaning suggestions, download this document.

Do you have a question for our Product Support Team? Contact us by calling 1-800-830-1416, option 2, or emailing productsupport@realityworks.com.

From our Product Support Team: How to Verify and Change RealCare Baby Student IDs

By Nate Schlieve, Realityworks Product Support Technician

Many educators use RealCare® Baby’s demonstration mode to give their students practice caring for Baby before taking it home for an overnight simulation experience. Once in a while, however, Baby will respond perfectly to the student ID during a demonstration but not respond to the student ID during the actual simulation. Why might this happen? Demonstration mode is a great way to test the functionality of Baby’s antenna and the student ID, as Baby will respond to any student ID in a demonstration, even one that is not programmed to that Baby. Because of that fact, demonstration mode is not a good way to verify whether the correct ID is being used – and this situation will occur if Baby is sent home with an incorrectly assigned ID.

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Follow these steps to verify that you are using the correct ID for your Baby:

  1. In the Control Center Software, select the Baby from the “Available” screen and click “Program Baby.”
  2. On the “Program Baby” screen, check the numbers under ID1 or ID2 and compare them to the numbers that are printed on your student ID.

If you have all zeroes or something other than what is printed on your student ID, you will need to program a new ID to the Baby. Follow the steps on this “How to Change Student IDs” document to assign a new ID.

HowToChangeStudentIDs-SupportDoc

Additional Product Support resources like video tutorials, documentation, webinars and FAQs can be found in our online Product Support Center. If you need further support, contact our Product Support Team by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com.