Does RealCare Baby Adjust for Daylight Saving Time?

By Nate Schlieve, Realityworks Product Support Technician

Daylight Saving Time begins on March 12th, and many might be wondering “Does RealCare Baby adjust for DST?” The answer is no, during the simulation Baby will not adjust to Daylight Saving Time. If you have a specific Quiet Time for Sunday the 12th, you will want to adjust the time and possibly the length of the quiet time. Let’s say you need a Quiet Time to begin at noon on Sunday. When it is noon in real time, Baby thinks it is 11 am, so you will need to set your Quiet Time to begin at 11 am.

Once the simulation has ended you may ask yourself, “how do I adjust Baby so it is on real time?” The answer is, you do not have to make any adjustments. RealCare Baby takes the time from your Control Center, and your Control Center takes the time from the clock in your computer. As long as your computer has adjusted to DST (most computers do), then your Babies will be on the correct time when you program the next simulation. Double check the clock in your computer after March 12th, if it is on the correct time, the Babies will also be on the correct time.

Visit our RealCare Baby Product Support Page for Videos, Guides, FAQs and Troubleshooting Documents to help you manage your RealCare Program!

Tips for Programming Quiet Times for RealCare Baby® 3

By Nate Schlieve, Realityworks Product Support Technician

Quiet Times are a function that allows the instructor to set a specific time during a simulation where the RealCare Baby will not ask for any care. This is a discretionary function, and does not have to be used unless the instructor feels there is an event that warrants a Quiet Time. Here are some tips when setting the Quiet Times.

  1. Quiet Times can only be used up to three times during a simulation, and each Quiet Time has a maximum of 12 hours each. There is no way to increase the number of Quiet Times or increase the total hours of Quiet Times. So, if you use the Quiet Times, use them wisely.
  2. Quiet Times cannot be programmed at the same time a simulation begins. So if you set a simulation to start at 3 pm, you need to program the Quiet Time to begin at 4 pm.
  3. If programming an evening Quiet Time that will begin any time after midnight, be sure to set the Quiet Time to begin the following day. Example: if you have a simulation beginning on Friday, at 5 pm and you want the Quiet Time to begin at 1 am, you have to set the Quiet Time to begin on Saturday at 1 am. Remember, Friday ends at midnight.
  4. On rare occasions we have encountered instructors who use Quiet Times and Day Care during the same simulation. If you put the Baby into Day Care mode in the morning, but have an afternoon Quiet Time, you must end the Day Care BEFORE the Quiet Time starts. Example: Let’s say the students bring the Baby to you in the morning and you turn on the Day Care mode, but there is a 3 pm Quiet Time. You MUST end the Day Care BEFORE 2:59 pm. If you end the Day Care any time after 3 pm, you will also stop the Day Care.
  5. Finally, remind the students that in a Quiet Time the Baby will not ask for care, but the Baby WILL cry if mishandled (head supports, rough handling, shaken baby, wrong position). Quiet Time does not mean totally quiet; students are still responsible for how they handle Baby in a Quiet Time.

Full details on Quiet Time and Day Care modes can be found in the RealCare® Control Center Software Help Guide

For more RealCare Baby product support, including videos and FAQs check out our product support page.

Adjusting the RealCare® Baby Grading Scale

By Nate Schlieve, Realityworks Product Support Technician

  • Do you feel that you to make adjustments to the points taken off for each mishandle event?
  • Do you think that points should be reduced or increased to better reflect what you feel is appropriate for your grading scale?
  • Did you know that you can change the points taken off for each mishandle event?

We can help! Just follow these four easy steps…

  1. First, go to any class folder, select any report and click “View”
  2. On the view report screen, click where it says “Edit Rubric”
  3. A new window will open and in there you can increase or decrease points for each mishandle event
  4. Click “OK” and all reports, past-present-future will now reflect the new point system

For more product support tips make sure to check out our Product Support Page and our Pinterest Board too!

Is RealCare® Baby Recognizing ID Tags?

By Nate Schlieve, Realityworks Product Support Technician

Ever have students who have just completed a full simulation mention that their Baby was not accepting the ID very well? Before running a test or a demonstration you can look at the student’s report and verify if there was an ID problem or not.

Start by looking at the Performance Overview box. There is more to this box than just the Performance Overview percentage.

img1 Look at the Proper Care section of the Performance Overview. This section is very important because it provides you with an idea of how attentive the participant was with the Baby. The Proper Care percentage is calculated by dividing the number of care events the participant properly responded to (left side) from the total number of requested care events (right side).img2

If you look at just the Proper Care section alone, you can tell the participant gave excellent care. You can also tell from the Proper Care box that we have a very attentive student by looking at the total number of times the ID was recognized against the total number of requested care events. In the example above the Baby requested 103 care events and the ID was recognized 109 times. The Baby will respond to the ID whenever the Baby is crying for a care event, fussy event, or mishandle event. If the total number of times the ID is recognized is greater or equal to the total number of requested care events it is an indication that any time the Baby cried for care the student was there to respond. It also indicates that the Baby is responding just fine to their ID.

To see guides, videos, FAQs and troubleshooting with RealCare Baby, visit our support page: http://www.realityworks.com/support/realcare-baby/

 

Mac Users: Follow These Steps to Update RealCare® Control Center Software

By Nate Schlieve, Realityworks Product Support Technician

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Updated RealCare® Control Center Software is vital for RealCare Baby® infant simulator users. After all, without the software users are unable to program Babies, customize individual simulations, track care events or receive simulation reports.

Occasionally, Mac users will encounter this error when updating or installing Control Center Software:

screenshot1
This occurs because of a security feature on most Mac computers. The feature prevents apps and programs from being installed unless they are from the Mac App Store. The good news is that you can turn this feature off in order to update or install your software!

Prerequisites
• You must be at your computer
• The Control Center installer must be in your download folder

Steps to Perform
To turn off GateKeeper:

  1.  Open “System Preferences” from the Apple menu
  2. Choose “Security & Privacy” and then click the “General” tab, followed by clicking the lock icon in the bottom left corner to unlock the setting
    • If the lock cannot be clicked, you will need to contact your Network Administrator
  3. Look for “Allow applications downloaded from:” and choose “Anywhere”screenshot2
  4. Accept the security warning and allow
  5. Try reopening the Control Center Software installer
    • It is possible you may have to do this step again when you install the serial driver

Additional Product Support resources like video tutorials, documentation, webinars and FAQs can be found in our online Product Support Center. If you need further support, contact our Product Support Team by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com.

From our Product Support Team: Address a Corrupt RealCare Baby Report in 4 Steps

By Nate Schlieve, Realityworks Product Support Technician

We all know what it feels like when the technology we rely on doesn’t work properly. Whether your email program suddenly refuses to open, your cell phone suddenly cannot locate a data connection or your RealCare Baby Control Center Software doesn’t do what you expect it to do, the experience can be frustrating.

Have you ever received Babies following a simulation and seen a report that has unusual symbols, an incorrect start date, battery shutdown or a large number of unknown event codes? Although corrupt reports do not happen often, they are caused by environmental interference (WiFi, walls, wireless communications, certain florescent lights, etc.) that occurs when the Control Center is retrieving the data from Baby.

CorruptReport1

A corrupt report is caused by environmental interference like WiFi, walls, wireless communications, etc., that occurs when the Control Center is retrieving the data from Baby.

Well, there’s good news: You can still retrieve the correct report as long as you do not run any demonstrations, troubleshooting or programs. In fact, doing so requires just 4 simple step:

1. Go to the class folder, select the corrupt report and click “Delete:”

CorruptReport2

2. Go to the Trash folder, select the corrupt report and click “Delete:”

CorruptReport3

3. Click on the blue “All” Baby, put a checkmark in the box next to the Baby with the missing report and click “Stop:”

CorruptReport4

4. Baby will chime and it will send its data into the Control Center. Look in the class folder to find the simulation report.

If you have any questions about this information or need other assistance, feel free to contact our Product Support team by phone, 800.830-1416, option 2, or visit our online Product Support Center for 24/7 support, tips, video tutorials, FAQs and more.