Participant Support - FAQs

Click on any frequently asked question below to expand it and view the answer.

Baby feeds for a few minutes, then starts to cry, but the bottle is up to the lips. Is there something wrong?

When feeding Baby, make sure the Baby is in your arms and that you are rocking Baby slightly. If you leave Baby in a car seat and prop the bottle up, or are holding Baby still, Baby will become fussy. When you feed Baby, hold Baby in your arms, gently rest the bottle against the lips and gently rock Baby.

Baby is crying during a Quiet Time. I thought Baby was not supposed to cry. Is there something wrong?

If your instructor properly programmed the Quiet Time, Baby will not cry for care during the Quiet Time. However, Baby WILL cry during a Quiet Time if it is mishandled. Head support failure, rough handling, shaking, and wrong positioning (on tummy or upside down) will cause Baby to cry, even during a scheduled Quiet Time.

 

Make sure Baby is lying properly in its carseat, or flat on its back. Do not leave Baby face down. If you or someone else is holding Baby during a Quiet Time, be sure that you are supporting the head. Baby will cry if the head falls back.

Baby sometimes makes a static buzzing sound. Is there something wrong?

Baby might be getting feedback from a nearby electronic device. Are you using a cell phone near Baby? Cell phones can cause Baby to give off a buzz or other noise, like what happens when a microphone comes too close to a speaker. It is only sound feedback. It will not cause the Baby to report a missed care, mishandle event, or any other operational problem. Don’t be too worried about it, but it would be best to not use a cell phone when caring for Baby.

Baby turned off early. Can I turn Baby back on?

No. Baby can only be programmed by your instructor. Make no attempt to try and restart Baby. Doing so may cause damage to Baby.

Baby was programmed for a medium schedule, but had many care events back-to-back in the same hour. Is there something wrong?

It does not matter if Baby is scheduled for Easy, Medium, or Hard schedules. Baby can still have multiple care events in the same hour.

Baby was supposed to activate when I got home, but Baby has not made a sound. Is there something wrong?

Here are a couple of things to try:

 

Test for an active simulation – Hold onto Baby’s head (do not let the head fall back) and tip Baby upside down like it is doing a hand-stand. Baby should cough within a couple of seconds.

If you see a flashing or steady red light – Baby has power. It’s possible the instructor did not program the correct start time or there is another error in programming. Wait a little longer, then contact your instructor if Baby has not activated by the time you go to bed. If Baby was not programmed properly, it WILL NOT turn on.

If there is no red light, the battery pack is dead. Baby will not turn on. Contact your instructor and tell him or her what’s going on.

If Baby coughs, Baby is active and the simulation is running. Baby can go for a few hours without needing any care. Wait a little longer. Baby may need care later.

If Baby does not cough, it’s possible the instructor did not program the correct start time or there is another error in programming. Wait a little longer, then contact your instructor if Baby has not activated by the time you go to bed.

It’s also possible there is a problem with Baby’s sound or speaker. Contact your instructor. Do nothing with Baby. When you return your Baby, have your instructor contact Product Support for further testing.

Test for power – Lie Baby face down and look at the RED light on Baby’s back.

Flashing or steady red light – Baby has power. It’s possible your instructor did not program the correct start time, or program Baby properly. Contact your instructor if Baby has not activated by the time you go to bed. If Baby was not programmed properly, it WILL NOT turn on.

No red light – Batteries are dead. Baby will not turn on. Contact your instructor and let him or her know.

Baby was supposed to run for 3 days, but it turned off halfway through the simulation. Is there something wrong?

Without Control Center software or a control unit, it is difficult to determine why Baby turned off early. You will not know the exact reason until you return Baby to your instructor and the report is downloaded. Contact your instructor and let him or her know what’s going on.

Baby will not accept the bottle. Is the a problem with the bottle, or the Baby? What should I do?

Do not prop the bottle on Baby’s mouth – Make sure that when you are feeding Baby that it is in your arms and you are moving Baby slightly. Baby will not eat if it does not sense movement.

Gently pick Baby up and support the head. If Baby is picked up a little too roughly the head could fall back and trigger a head support failure, which ends the feeding session.

When feeding Baby, be sure to rest the bottle against the lips. Do not PUSH the bottle against the lips. This may cause the head to fall back and trigger a head support failure, which will be displayed on the report at the end of the simulation. 

Test the bottle – There is a small magnet in the tip of the bottle. If you can pick up a metal paperclip with the tip of the bottle, then the bottle is fine. Contact your instructor if the bottle is fine, but Baby still will not accept it.

Can Realityworks reprogram my Baby through the Internet?

No. Only your instructor can program your Baby.

Can Realityworks tell me how my Baby is programmed so I know when to expect Baby to cry, and so I know what care Baby needs?

No. Just like a real infant, you simply have to respond to Baby as it cries, whenever the need occurs.

How long will a care event last?

Feeding, burping, or rocking care sessions can last a couple of minutes to more than thirty minutes each. Easy, medium, and hard schedules can all have very short or very long care sessions.

How many times will Baby wake me up at night?

This will vary throughout the infant care simulation. Baby may go an entire night without waking you up, or Baby can wake you up many, many times during the night. Baby follows one of 15 different infant schedules throughout each day and night of the simulation. These schedules are based on diaries that real parents kept about their infants' activities, so they are 100 percent realistic and based on real infants.

I am burping/rocking Baby and it keeps making a constant grunting sound. Is there something wrong?

Nothing is wrong. Baby makes a grunting sound every so often to indicate that you are giving the correct care. It lets you know that the care session is not over yet. Keep on rocking/burping until you hear a “burp” or a “coo.”

I think Baby's batteries are dead. The lights on Baby's back are off. Can I use any power supply to recharge the batteries?

NO!!! If the batteries are dead, give Baby to your instructor for recharging.

I think I hear Baby breathing. Is that normal?

This is normal. Baby makes breathing sounds from time to time.

I want to turn Baby off early. What should I do?

Contact your instructor for approval and follow their directions on how to turn off Baby.

My Baby will not chime when I use the ID. Is there something wrong?

Baby will only accept the ID when it is crying. Make sure that you are holding the ID in one of the four correct locations.

1. On Baby’s front, at about shoulder height

2. On Baby’s front, about 1 inch bellow the belly button

3. On Baby’s back, just above the battery cover between the shoulder blades

4. On Baby’s back, below the battery cover (on Baby’s rear)

Baby will not accept the ID in the tummy or middle of the back. Make sure the ID is within 2 inches or less of Baby’s body. Hold the ID still – it can take up to 10 seconds to recognize the ID.

If you still have problems getting Baby to chime, try using a different location on the Baby’s back if ID is not recognized in 10 seconds. Try using the babysitter ID if your instructor assigned one. Lay the Baby flat on its back and wait for Baby to stop crying. On the next care event, try the ID on one of the other locations on Baby’s back.

If Baby has not recognized your ID even once, it’s possible your instructor did not program the ID correctly. If nothing else works, contact your instructor and let him or her know.

The yellow light on Baby's back keeps flashing. Is there something wrong?

No, nothing is wrong. The yellow light is a communication indicator and it flashes once every 15–20 seconds.

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